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FAQ

Q: How can I view the status of my online order?

A: Go to the Order Status page (requires sign in) accessible from the links at the top of most pages.

Q: What are your shipping costs?

A: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Q: Can I pick up my online order at the store?

A: Yes. If you enter a shipping address that is local to Rochester, MN (i.e., zip codes 55901, 55902, 55903, 55904, 55905, 55906, 55920, 55960, or 55976), you are offered the "Pick up in Store" shipping method which entails no shipping charge. If you are traveling in from outside the city, you can use the store's address. Just remember to choose "Pick up in Store" to avoid the charge.

1115 Civic Center Drive NW
Rochester, MN  55901

Q: Can you handle special orders?

A: If you would like to purchase a product that we don't carry, an alternate color or size in a item that we do carry, or merchandise which is low in stock, we may be able to help you with a special order. Please send inquiries via email and include as much information as possible (SKU, manufacturer, product name, size, color, quantity, etc.) We'll do our best to track it down.

Q: What is your privacy policy?

A: The Soccer Advantage is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@thesocceradvantage.com with "unsubscribe" as the subject line.

The Soccer Advantage does not sell, trade, or rent your personal information to others.

Q: What is The Soccer Advantage's policy on returns and exchanges?

A: We understand that occasionally you may have to return something to us for a variety of reasons, and to make it easier we have a no-hassle return and exchange policy.

If the item you receive is not right, for whatever reason, return it to us within 14 days (VIP Members 30 day) and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition with tags attached and if sold as a set, it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE via ground service in appreciation of your business with us.

Q: Where do I send returns?

A: Bring the return to the store location with your receipt.

OR... if shipping a return please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either UPS or insured US mail (Remember to keep your receipt and tracking number) to:

The Soccer Advantage
(Returns Department)
1115 Civic Center Drive NW
Rochester, MN  55901

(We cannot be responsible for packages lost en route to our company.)

Please understand that we cannot accept CODs or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error.

Q: What if I want to return an item, but no longer have my invoice?

If you no longer have your invoice, you can use a sheet of paper, but be sure to include all relevant order and contact information including a daytime phone number. When you do not have your receipt, we will attempt to assist you in identifying your receipt by verifying your credit card, debit card, or check purchase using our receipt look-up system. Purchases that cannot be verified may not be refunded.

Q: What if I receive the wrong item?

A: Please contact a customer service representative at returns@thesocceradvantage.com so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE ground shipping in appreciation of your business and patience with us.

Q: How long will it take for my return/exchange to be processed?

A: Returns are usually processed within 1-5 business days after they arrive at our location.

Q: What is the VIP program?

A: The VIP program is an exclusive program that gives you 10% off every regular priced item. You also recieve an extended return policy and member only deals and shopping events. For each dollar spent you receieve 1 point and once you obtain 500 points you get 5% store credit. All these benefits are avaliable for just $20 and is valid for one year.

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